Behind the ClearBox report with Suzie Robinson

In our first episode of 2026, we go behind the scenes of the ClearBox report with Suzie Robinson, the consultant who leads the creation of this comprehensive 900+ page analysis of intranet and digital employee experience platforms. 

Suzie breaks down the intensive process behind creating what has become the industry’s most trusted vendor comparison resource. From 3.5 hour vendor demos to robust fact-checking processes, she reveals how the team maintains neutrality while helping organizations cut through marketing noise to find the right platform for their needs. 

The conversation covers the evolution of the report from a paid resource to a free download, the challenge of balancing honest reviews with vendor relationships, and how the scoring framework adapts to industry changes. Suzie discusses emerging trends in AI implementation, the importance of vendor partnerships beyond just technology features, and why customer service often matters more than flashy functionality.